Coustomer care


What is your return policy

We are not satisfied until you are. If you are not 100% satisfied with your purchase send it back within 30 days (from initial order date). We will refund the value of the goods upon receiving.

How to return an item:

  1. Fill in the return form click here (PDF)
  2. Place the product(s) in a return package
  3. Print the prepaid return label, secure label to your package, include the return form and send package from your nearest post office. If the package is over 2kg, please contact for further instruction as the return label only carries packages up to 2kg.
  4. To download the return form and return label please click here (PDF)

Please note.

PISIDIA cannot refund any deliver, tax, duty, or other customs fees associated with orders delivered to an international address. Pisidia will only refund the amount charged for the merchandise purchased.

How I do complain about a product purchased on

To address a complaint we require a written description and image describing the reason for the complaint, sent to In some instances we require the product returned to fully assess the complaint. After your complaint has been received and assessed, we will contact you.